Senior Industrial Automation Field Service Technician

Job description

Senior Industrial Automation Field Service Technician
Full-time
Employment Type: Full-time
Experience Level (for career site): Experienced Professional
Contract Type: US – Full Time
Job Family: Sales
Company Description
Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, Talley and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.
Job Description
We are looking for a Senior Industrial Automation Field Service Technician to join our Rexel USA team in Lubbock, TX!
Summary:
The Senior Industrial Automation Field Service Technician is responsible for providing on-site services that support process and discrete manufactures operations. Specifically, services related to evaluating customer’s installed Rockwell Automation hardware, software, and networked equipment. Supporting customer’s systems needs including trouble shooting and system modernization. Will provide support for customers in various ways including programming, drive startups, and reliability improvement. Supporting products that are deployed or designed in Rockwell software platforms such as RsLogix 5, 500, 5000, Studio 5000, or FactoryTalk applications.

What You'll Do

Execute documented procedures on-site at customer facilities
Perform onsite collection of current installed base through site walk-through and use of data collection tools in an industrial manufacturing environment
Demonstrate core competency around troubleshooting Rockwell Automation products and associated manufacturing technology
Communicate needs and issues with management to avoid problems before they arise
Manage time in such a way that scheduling issues do not arise
Work positively in a team-based environment that is in continuous movement
Act as representative of Rexel while performing services on customers equipment and applications
Develop relationships with key customer stakeholders
Present findings to technical and non-technical audiences
Articulate the value of services offerings to customers during the lifecycle of the engagement
Work with customers to determine customer problems, needs, and goals there by identifying opportunities for product and services that may be outside of the scope of your original engagement
Document work activities in appropriate, professional report format
Assist in the clarification and resolution of customer issues
Mentor, train, and coach other Field Service Technicians. May act as a Team Lead
Other duties as assigned
Job Duties Disclaimer:
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

Qualifications

What You'll Need
7+ years of hands-on experience working in an industrial manufacturing environment
Exposure to industrial Lockout Tag out standards and best practices
Exposure to industrial Arch Flash standards and best practices
Exposure to Industrial Control Systems including PLC, HMI/SCADA, plant historian, motor control, motion control, etc. technology and applications (Rockwell or comparable platforms)
High School or GED - Required
Associate’s Degree - Preferred
4 Year / Bachelor's Degree - Preferred
Associate's of Science Degree in Engineering or Technology or technological training preferred
Bachelor’s Degree in Electrical Engineering, Industrial Engineering, Computer Science, Information Technology or related technology-driven degree
Knowledge, Skills & Abilities
Ability to read prints and documentation regarding a machine or process
Ability to manage time between jobs and while on the job during a project or other engagement
Ability to gather data for future projects that management can use to create a scope document for the proposal
Ability to drive utilization to target goals set by management
Ability to work with sales on multiple customer engagements
Ability to respond promptly to requests for support
Ability to learn on the job and always be improving skills and abilities
Strong interpersonal communications, organizational, and written/verbal communication skills
Ability to learn quickly and adapt to changing demands
Examples of being self-motivated and able to work independently
Experience with Microsoft Office (Excel, Word, Outlook, etc.)
Ability to mentor, train, and coach peers
Additional Information
Physical Demands:
Sit: Must be able to remain in a stationary position - Frequently – 21% to 50%
Walk: Must be able to move about inside/outside office or work location - Frequently – 21% to 50%
Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly – at least 51%
Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Constantly – at least 51%
Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Constantly – at least 51%
Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly – at least 51%
Weight and Force Demands:
Up to 10 pounds - Constantly – at least 51%
Up to 25 pounds - Occasionally – up to 20%
Working Environment:
Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Frequently – 21% to 50%
Exposed to electrical hazards; risk of electrical shock - Occasionally – up to 20%
Handles or works with potentially dangerous equipment - Occasionally – up to 20%
Travels to offsite locations - Constantly – at least 51%
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
Our Benefits Include:
Medical, Dental, and Vision Insurance
Life Insurance
Short-Term and Long-Term Disability Insurance
401K with Employer Match
Paid vacation and sick time
Paid company holidays plus flexible personal days per year
Tuition Reimbursement
Health & Wellness Programs
Flexible Spending Accounts
HSA Accounts
Commuter Transit Benefits
Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
Employee Discount Programs
Professional Training & Development Programs
Career Advancement Opportunities – We like to promote from within
Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply
Job Location
Google Maps requires functional cookies to be enabled
I'm interested
I'm interested
Privacy Notice