Senior Product Manager - Fraud

Job description

Holds. Limits. Locks. Closures. The judicious use of these tools is designed to protect good customers. But if wielded maladroitly, good customers get entangled in unnecessary friction, burden our operations teams, and may become detractors and churn. At Mercury, we believe banking* should be empowering and seamless, not difficult, confusing, or stressful.
As a Product Manager for Fraud, you’ll build products that enable Mercury to master these tools and deftly balance customer experience with fraud prevention. You'll develop a deep understanding of our customers, their accounts, and our money movement products to build systems that protect our customers and Mercury from fraud. You’ll work cross-functionally to build products for both end users and internal risk teams that enable Mercury to provide a seamless and safe banking* experience.
We are looking for someone who can lead us in redefining how risk friction is used, measured, and optimized to unlock the seamless, magical banking* experience we believe is possible.
*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.
What You'll Do:
Shape the strategy and roadmap for fraud prevention across your area, from account integrity or money movement to the decisions, controls, and experiences that protect customers
Design and execute on the strategic vision to mitigate fraud and improve risk experience at Mercury - including holds, limit structures, step-up verification, and related friction points
Craft user journeys that apply appropriate friction based on risk signals while minimizing disruption to good users
Build operational and platform tooling to enable our risk and support teams to efficiently manage case volume, exceptions and high-touch cases
Partner with data science to develop, deploy, and continuously improve ML models
Establish and track metrics that measure both risk effectiveness, operational, and customer experience impact
Support the development of Mercury's risk capabilities to scale across our expanding product suite
What You Bring:
7+ years of relevant product management experience, including experience within fraud or risk in banking or fintech environments
Deep customer empathy and understanding of how risk friction impacts user experience, growth and retention
Experience working with complex automated decisioning systems, rules, ML models, real-time data pipelines
Proficiency with analytics. An ability to understand performance or rules and ML models, trade-offs with precision/recall and translate understanding into actionable insights and priorities for your teams
Strong track record of cross-functional leadership, particularly in navigating tradeoffs between risk, compliance, and customer experience priorities
Exceptional communication skills that allow you to translate complex risk concepts into actionable product strategies
Comfort with ambiguity and ability to make balanced decisions with imperfect information
Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance or an accommodation, please let your recruiter know once you are contacted about a role.
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Total Rewards
The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.
Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.
Our target new hire base salary ranges for this role are the following:
US employees (any location):
$200,700 - $250,900 USD
Canadian employees (any location):
$189,700 - $237,100 CAD
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