Service Management Platform Engineer

Job description

Back to jobs
New
Service Management Platform Engineer
IL-Bloomington; MN-Lakeville; MN-Mankato; WI-Sun Prairie
Apply
Empowered to live. Inspired to work.
Compeer Financial is a member-owned cooperative located in Illinois, Minnesota and Wisconsin. We bring together team members with a variety of backgrounds and experiences to help provide financial services to support agriculture and rural communities. Join us in a culture that not only promotes meaningful work and professional development, but provides a flexible, hybrid work environment and excellent benefits, which empower you to thrive both personally and professionally.
How we support you:
Hybrid model – up to 50% work from home
Flexible schedules including ample flexibility in the summer months
Up to 9% towards 401k (3% fixed Compeer contribution plus up to 6% match)
Benefits: medical, dental, vision, HSA/FSA, life & AD&D insurance, short-term and long-term disability, wellness program & EAP
Vacation, sick leave, holidays/floating holidays, parental leave, and volunteer paid time off
Learning and development programs
Mentorship programs
Cross-functional committee opportunities (i.e. Inclusion Council, emerging professional groups, etc.)
Professional membership/certification reimbursement and more!
Casual/seasonal & intern team members are not eligible for benefits except for state-mandated programs.
To learn more about Compeer Financial visit www.compeer.com/careers.
Where you will work: This position offers a hybrid work option up to 50% remote and is based out of the Mankato, MN; Lakeville, MN; Sun Prairie, WI or Bloomington, IL office locations.
The contributions you will make: This position engineers, configures, and supports the organization's enterprise service management platform and related workflow, automation, integration, reporting, and configuration-data capabilities. Independently translates service-management and business requirements into secure, reliable, scalable, and supportable platform solutions that improve technology operations and the client and team member experience. Partners with service management, infrastructure, application, cybersecurity, architecture, data, product, operations, and vendor teams to deliver platform enhancements, maintain platform health, and strengthen incident, request, problem, change, knowledge, service catalog, configuration, asset, and service-level practices.
A typical day:
Platform Engineering, Configuration & Automation
Designs, configures, tests, deploys, and maintains workflows, forms, tables, business rules, scripts, notifications, approvals, service catalog items, portals, reports, dashboards, and related platform capabilities.
Develops reusable automation, integrations, APIs, data imports, orchestration, and self-service solutions that reduce manual effort, improve data quality, and enable consistent service delivery.
Translates process, business, security, compliance, and operational requirements into technical designs, implementation plans, test cases, release documentation, and support procedures.
Platform Reliability, Security & Lifecycle Management
Monitors platform health, performance, capacity, integrations, jobs, errors, data quality, and service availability; troubleshoot incidents and implement durable corrective and preventive actions.
Plans and executes platform upgrades, patches, releases, clones, testing, access changes, and environment-management activities while following change, security, audit, and separation-of-duties controls.
Supports configuration-management and service-model data, integrations, platform security, role-based access, licensing, technical debt, and lifecycle decisions in partnership with platform owners and architects.
Partnership, Standards & Continuous Improvement
Partners with process owners, analysts, engineers, architects, cybersecurity, data, vendors, and business stakeholders to refine requirements, evaluate options, manage dependencies, and deliver measurable outcomes.
Maintains platform documentation, technical standards, design records, data maps, runbooks, test evidence, and knowledge articles; communicate risks, impacts, decisions, and progress in clear business and technical language.
Mentors associate practitioners, participates in peer reviews and agile ceremonies, and contributes to the platform roadmap, backlog, governance, adoption, and continual-improvement priorities.
The skills and experience we prefer you have:
Bachelor's degree in computer science, information systems, engineering, technology, or a related field, or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
Minimum of four years of progressive experience in enterprise platform engineering, ServiceNow development or administration, workflow automation, application development, systems integration, IT service management, or a related field.
Demonstrated experience configuring and supporting enterprise service-management capabilities such as incident, request, problem, change, knowledge, service catalog, configuration, asset, or service-level management.
Experience with scripting, APIs, integrations, data imports, workflow design, testing, release management, platform security, reporting, and production support.
Strong knowledge of enterprise service-management platform architecture, configuration, workflow automation, data models, security, integrations, reporting, and lifecycle practices.
Proficiency with scripting, APIs, integration patterns, data transformation, debugging, source control, testing, and repeatable deployment practices.
Strong analytical, troubleshooting, and systems-thinking skills, with the ability to identify root causes and design sustainable platform solutions.
Working knowledge of IT service management processes, configuration-management information, service modeling, change controls, cybersecurity, and operational resilience.
Clear written and verbal communication skills, including the ability to translate technical concepts, options, risks, and impacts for different audiences.
Ability to balance platform standards, user experience, business value, security, reliability, maintainability, and delivery timelines.
Ability to collaborate effectively, manage multiple priorities, and influence outcomes without relying on formal authority.
Valid driver's license.
How we will take care of you:
Our job titles may span more than one career level (associate, senior, principal, etc.). The actual title and base pay offered is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role is eligible for variable compensation and other benefits.
Base Pay
$75,600 - $114,200 USD
Compeer Financial is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Must be authorized to work for any employer in the United States. Compeer is unable to sponsor or take over sponsorship of an employment visa at this time.
Click here to view federal employment laws applicable for applicants.
Create a Job Alert
Interested in building your career at Compeer Financial? Get future opportunities sent straight to your email.
Create alert
Apply for this job
*
indicates a required field
Autofill my application
First Name*
Last Name*
Preferred First Name*
Email*
Phone
Country*
Phone*
Location (City)*
Locate me
Resume/CV*
AttachAttach
Dropbox
Google Drive
Enter manuallyEnter manually
Accepted file types: pdf, doc, docx, txt, rtf
Cover Letter
AttachAttach
Dropbox
Google Drive
Enter manuallyEnter manually
Accepted file types: pdf, doc, docx, txt, rtf
Education
School
Select...
Degree
Select...
Discipline
Select...
Add another
If applicable, what is your middle initial?
Address 1*
i.e. 2600 Jenny Wren Trail
Address 2
i.e. PO Box, Unit Number, Apartment Number
City*
i.e. Sun Prairie
State*
Select...
i.e. WI
Zip Code*
i.e. 53590
County*
Please read: this field is intended for COUNTY not COUNTRY.
Are you a current team member at Compeer Financial?*
Select...
A current team member would include full-time, part-time, temporary or interns who presently work at Compeer Financial.
Are you a previous team member of Compeer Financial?*
Select...
A previous team member would include full-time, part-time, temporary or interns who have worked at Compeer Financial in the past, but are not presently employed with Compeer Financial.
Do you currently or have you previously worked for another Farm Credit association other than Compeer Financial?*
Select...
Are you authorized to work in the United States?*
Select...
Will you now, or in the future, require sponsorship (i.e., H-1B visa, etc.) to legally work in the United States?*
Select...
What is your desired salary?
Are you at least 18 years of age?*
Select...
Are you open to relocating for this position, or are you currently within driving distance of the position location?*
Select...
Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.
Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring
process or thereafter. Any information that you do provide will be recorded and maintained in a
confidential file.
As set forth in Compeer Financial’s Equal Employment Opportunity policy,
we do not discriminate on the basis of any protected group status under any applicable law.
Gender
Select...
Are you Hispanic/Latino?
Select...
Race & Ethnicity Definitions
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.
As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure
the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories
is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran Status
Select...
Submit application