Wealth Banker Associate, Citigold Private Client

Job description

Join Citi's Wealth business in Hong Kong as a Wealth Banking Associate within the Citigold Private Client segment, where you will play a key role in delivering high-quality service and operational support to some of the world's most demanding wealth clients. This role sits at the heart of a team that serves clients across the full wealth spectrum — from affluent individuals to ultra-high net worth families — providing expert investment solutions, deposits, and lending platforms. You will coordinate across multiple functions to ensure seamless client service delivery and contribute directly to the performance and integrity of a world-class wealth management operation. Responsibilities Coordinate across multiple sales support functions to ensure wealth banking partners can meet client requirements efficiently and without disruption. Resolve sales-related issues of varying complexity by drawing on established procedures and sound professional judgement, ensuring timely and accurate outcomes. Monitor operational controls in line with regulatory and reporting standards, maintaining the integrity of day-to-day processes. Administer access tools and sales platforms, and manage overflow from digital self-service channels to maintain consistent service levels. Support the client service process to uphold quality standards at every client touchpoint, contributing to a positive and professional client experience. Maintain secure and accurate management of client files and records throughout operational hours. Identify and recommend process improvements that increase team productivity within established operational parameters. Assess risk considerations in day-to-day decisions, ensuring all actions comply with applicable regulations, firm policies, and ethical standards, and escalating control concerns with transparency. Required Qualifications & Skills Holds a High School diploma or equivalent qualification. Brings 2 to 4 years of relevant experience in a banking, financial services, or client-facing operational environment. Holds valid IIQE Papers 1 and 3 and HKSI Papers 1, 7, and 8 certifications, which are mandatory for this role. Communicates clearly and concisely in both written and spoken form, with the ability to engage effectively across teams and with clients. Proficient in Microsoft Office applications and comfortable working across digital tools and platforms. Demonstrates working knowledge of financial services industry practices and operational standards. Beneficial Skills & Qualifications Prior experience in branch banking operations or a service delivery environment is an advantage. Familiarity with wealth management products and client service processes within a private banking or premium banking setting. Exposure to digital self-service tools and client access media administration within a regulated financial institution. This position falls under the Mandatory Reference Checking (MRC) Scheme, a standardised reference-checking arrangement that is designed to support the integrity of authorized institutions regulated by the Hong Kong Monetary Authority. The MRC Scheme requires an in-scope institution intending to hire an individual for certain relevant positions to conduct a mandatory reference check on that individual, by requesting information about them from each relevant former and current employer. By applying for this role, you acknowledge that your reference may be shared with other participating banks in accordance with the scheme’s principles. For further details, please refer to the public website of HKAB ------------------------------------------------------ Job Family Group: Private Client Coverage ------------------------------------------------------ Job Family: Client Services ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.