Field Nurse Case Manager

Job description

JOB SUMMARY The Field Nurse Case Manager (FNCM) will play an essential role in supporting patients living with a respiratory disease to improve both their health outcomes and quality of life. FNCM offers enrolment and reimbursement support to physicians and medical case management services to patients. Assist the physician with the completion of all program-specific paperwork and follow-up on submissions pertaining to obtaining drug reimbursement/coverage through private and provincial drug formularies to ensure patients have access to their prescribed treatments in a timely manner. Act as a key resource to physicians who are prescribing this medication and continuous support for renewals, and coverage changes. DUTIES AND RESPONSIBILITIES • Assist the prescribing physician to complete patient enrolment; including on-site visits to the physician office to gather all pertinent and appropriate information to complete the necessary forms (private and/ or provincial insurance) in a concise, organized and professional manner. • Liaise and advocate with third-party providers and provincial governments as necessary to determine coverage options. • Review patient charts in physician office (paper and electronic based); keep electronic charts. • Ensure patients are scheduled for blood work and notify physicians of expired blood work results. • Complete Welcome Call activities with the patient according to defined scripts. • Facilitate any required communication with physicians, Patient Assistant Programs or other health care professionals involved in the patients’ circle of care. • Follow-up/ advocate until a decision is received, ideally securing coverage for the patient. • Work closely with the manufacturer local sales representatives to support specific physician’s and staff needs. • Offer and/ or provide educational training to patients and physicians on product’s administration. • Act as a central resource liaison for program stakeholders, which include physicians, nurses, patients and clients. • Provide updates to stakeholders based on observations in the field and physicians. • Ensure patient records are maintained and data accurate to meet program reporting requirements. • Must be able to identify and report Safety Events (Adverse Events, Product Quality Complaints, Special Situations) to relevant entities (eg. Health Canada, Med Info, PV team) and in conjunction with the Pharmacovigilance Department assures the identification, datacollection into source system and third-party systems, processing and reporting of Safety Events are within contractual KPI’s and pharmacovigilance requirements. • Participate in quality activities and continuous improvement initiatives in keeping with the company’s Quality Management System as well as specific performance indicators for the project. • Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel. • Requires traveling to physician’s offices on a regular basis as requested by the physician’s office. • Completes all relevant reports (time sheets, expenses, mileage, reports, etc.) as per specified timelines and Bayshore’s policy. • Complete product complaint reports. • Adhere to Bayshore and manufacturer policies and procedures. • Complete other tasks as requested